Shipping

Shipping times:

UK customers - 2 - 4 working days after dispatch.

EU customers - 10 – 15 working days after dispatch.

You'll get an email and/or text message from DHL / Royal Mail with your tracking details. They will give an expected day of delivery and will attempt delivery up to 3 times. If your delivery failed and your knitwear was returned to us, we would need to re-charge you for shipping a second attempt.

For any queries, please email info@kazakwoolies.com

Customs, Clearance & Duties Fees:

As a small business we are unable to cover the cost of any customs, clearance or duties fees and so must be paid for by the customer.

Returns and Alterations

We strive to make lifer jumpers, made to be worn for a life time. As we are small company we’d only be able to offer a 7 day window for returns. . Please keep in mind that if any unexpected alterations needed on your jumper within 28 days of delivery, we can have it done.

Our address for alteration only returns is: 55C Hornsey Road London, N7 6DG, Islington, United Kingdom. 

*Please* include a note with your name & order number inside the return. Without this your exchange / refund will take longer to process.

As a small business we are not able to cover the cost of returns postage so we ask you to send it back using tracked postage. Once a returned jumper is back and checked over, you will be contacted within 1-3 days. If for any reason your return did not meet our standards, we would contact you directly via email.